Your Harbinger watch is covered by a 1-year international warranty from its date of purchase. The warranty does not cover normal wear of components, or damage caused by accident or mishandling, or the loss or theft of your watch. Any modification of your watch by the addition of non-original parts, or the substitution of parts with non-original parts will void your warranty. For repairs, you may be asked to send the item directly to our repair facility to expedite the repair process and you shall bear all incurred costs and risk of loss or damage while the item is in transit.
To accurately process your repair request, we may require photos or a video showing the defect. We may ask that you do some limited troubleshooting in the case of any mechanical malfunctions to try and better assess the repair needed. If you are outside of the USA, we reserve the right to reimburse you for documented repair work done locally, in order to avoid expensive international shipping costs.
If you believe you have received a defective watch, please email us as soon as possible. You can use the contact form below or email us directly at firstname.lastname@example.org
Please contact us using this form if you have a warranty inquiry. Please be as specific as possible describing the issue and what led up to this issue. We will get back to you within 48 hrs.